ORIENT is an international research project that focuses on orientation to care robot use in welfare services for older people. The use of care robots is still in its early steps. Orientation is defined as introduction to technology use and learning of different skills for effective use in the spirit of co-creation. Innovative methods and models will be developed for orientation to robot use. Needs of older customers and their relatives are a priority, but orientation is also needed at many other levels.
ORIENT investigates how robots should be introduced; how to plan their use; what kind of support and information the various stakeholders need (older customers, relatives, caregivers, service organizations and other stakeholders) – and how these can be taken care of. ORIENT thus aims at smoothening the co-creation of care robot technology and service innovations by identifying and characterizing best practices for orientation. The two-year project started on 1 April 2018.